Mental Toughness Coaching & Assessments Terms & Conditions

One-to-one and team coaching · MTQPlus assessment · the Mental Toughness Accelerator Programme (MTAP)

Your contract is made with Ricky Munday, a sole trader trading as Mental Toughness (“we”, “us”, “our”), of Claremont Street, Glasgow, G3 7HB. Please read these conditions carefully. “You” and “your” mean the person or organisation booking the coaching or assessment. If you book on behalf of another person — for example an employer booking for an employee, or a parent or guardian for someone aged 16–17 — you accept these conditions on their behalf and confirm you have their agreement to share the personal information needed to deliver the service.

Important — the nature of this service. Mental toughness coaching and the MTQPlus assessment are tools for personal and professional development. They are not psychotherapy, counselling, clinical psychology or medical treatment, and the assessment is not a diagnosis of any medical or psychological condition. If you are experiencing a mental-health difficulty, please seek help from a qualified health professional.

By booking you confirm that you: have read and agree to these terms; consent to our use of personal data (including your assessment responses) as described below and in our Privacy Policy; and, where you are the paying party, accept responsibility for payment.

A. What we provide

Coaching. One-to-one or team coaching sessions, delivered online or in person, as described in your booking or proposal.

MTQPlus assessment. The MTQPlus is a psychometric measure of mental toughness published by AQR International. Where your booking includes an assessment, we will send you a secure link to complete the questionnaire online and will provide a written report and/or a feedback debrief, as set out in your booking. Ricky Munday is an accredited user of the MTQ family of measures.

The Mental Toughness Accelerator Programme (MTAP). MTAP combines an MTQPlus assessment, a feedback debrief and a set number of coaching sessions, as described in the programme outline current at the time of booking.

Materials. We may provide workbooks, exercises and resources for your personal use in connection with the coaching.

B. Booking, fees & payment

Booking. A binding contract is made when you accept our proposal or complete a booking and we confirm it in writing.

Fees. Fees are as set out in your proposal, booking confirmation or our current price list. Prices are in pounds sterling. We are not VAT-registered, so no VAT is added to our fees.

Payment. Assessment and programme fees are payable in advance. Coaching packages are payable in advance of the first session unless we agree instalments in writing. For organisations, invoices are payable within 14 days of the invoice date and before the first session or assessment.

Assessment licences. Each MTQPlus assessment carries a licence fee that we pay to AQR when your assessment link is issued. For that reason, the assessment fee is non-refundable once we have issued your assessment link.

C. Rescheduling, cancellation & refunds

Rescheduling a session. If you need to move a coaching session, please give us at least 48 hours’ notice and we will reschedule it at no charge. A session cancelled or missed with less than 48 hours’ notice is treated as delivered and is not refunded or rearranged, except where you are prevented by an emergency and we agree otherwise.

Validity. Unless we agree otherwise, coaching sessions within a package are valid for 6 months from the date of booking, after which any unused sessions lapse.

Cancelling a coaching package. You may cancel before the first session for a refund of the coaching fee, less the cost of any assessment already issued and any sessions already delivered. Once coaching has begun, fees for sessions still to be delivered are refundable only at our discretion.

Your statutory cancellation right. Where you book as a consumer online or at a distance, you have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you ask us to begin within that period — for example by issuing your assessment link or delivering a session — you agree that we may, and you will owe us for what has been provided; once the service is fully performed within the 14 days, the right to cancel is lost.

Cancellation by us. If we have to cancel or postpone a session, we will offer an alternative date or, where we cannot, a refund for that session.

D. Assessment data, confidentiality & data protection

Your responses. Your MTQPlus responses and report are personal data about you. We use them only to generate your report, to inform your coaching, and as otherwise described in our Privacy Policy.

AQR as our processor. The assessment is administered on the AQR International platform. Your responses are processed on that platform, and AQR acts as our processor for this purpose under its own terms.

Sharing reports. Where an organisation pays for an assessment or programme, we will agree with you before booking what is shared with the organisation. Unless agreed otherwise, an individual’s report is shared with that individual, and only anonymised or aggregated information is shared with the sponsoring organisation.

Coaching confidentiality. What you discuss in coaching is treated as confidential. We may break that confidence only where we reasonably believe there is a risk of serious harm to you or another person, or where the law requires it.

Retention. We keep assessment data only as long as necessary and in line with our Privacy Policy and AQR’s requirements.

E. General

Intellectual property. The MTQPlus and its reports are the property of AQR International. Our coaching materials and methods remain our property or that of AQR. They are provided for your personal use and may not be copied, resold or circulated without our written permission.

Outcomes. Coaching and assessment support your development, but we do not guarantee any particular outcome, result or level of performance.

Liability. We provide our services with reasonable skill and care. Except for liability that cannot be excluded by law, our total liability is limited to the fees you have paid to us for the coaching or assessment concerned. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under Scots law.

Data protection. We process personal data in accordance with the UK GDPR, the Data Protection Act 2018 and our Privacy Policy.

Governing law. These terms are governed by Scots law, and any dispute is subject to the exclusive jurisdiction of the courts of Scotland.