Virtual Challenges Terms & Conditions

Virtual fitness challenges, including the Kilimanjaro Virtual Challenge

Your contract is made with Ricky Munday, a sole trader trading as Mental Toughness (“we”, “us”, “our”), of Claremont Street, Glasgow, G3 7HB. Please read these conditions carefully. “You” and “your” mean the participant. If you enter a 16–17-year-old, you do so as their parent or guardian and accept these conditions on their behalf; challenges are not open to under-16s.

Important — a virtual challenge is self-directed. You complete distance and/or elevation in your own time, wherever you choose, and log it through the challenge platform. It is not a guided, organised or supervised event, and we are not present. You are responsible for your own safety, health, and choice of activity and route while taking part.

By entering you confirm that: you have read and agree to these terms; you are medically fit to take part in the activity you choose and take part at your own risk; and you consent to our and the platforms’ use of your data as described below.

A. Entry & fees

Free and paid entry. Some challenges are free to enter; others carry an entry fee or a minimum-fundraising option, as stated on the challenge page. The challenge page sets the dates, the target and what is included.

Payment. Paid entries are payable at sign-up, in pounds sterling. We are not VAT-registered, so no VAT is added to our fees

What you receive. Depending on the challenge, this may include access to the challenge platform, progress tracking, a leaderboard, motivational email support, and a digital finisher’s certificate and/or a medal where stated. Physical items are posted to the address you provide.

B. Cancellation & refunds

Your statutory right. As a consumer buying online you normally have 14 days to cancel. Because entry gives you immediate access to digital content and the challenge platform, you agree that we begin providing it at once, and you acknowledge that you lose the 14-day right to cancel once access has been granted or the challenge has started.

Otherwise. Entry fees are non-refundable except where the law requires or where we cancel the challenge, in which case paid entry fees are refunded.

Charity donations. Where a challenge raises funds for a charity, donations are non-refundable and are governed by the charity’s and the donation platform’s own terms.

C. Third-party tools

Platforms we use. Challenges are run using third-party platforms, which may include Challengehound (challenge tracking and leaderboards), Strava (activity tracking, where you choose to connect your account) and Sertifier (digital certificates).

Your use of them. When you use these platforms you do so under their own terms and privacy policies, and you authorise the sharing between us and those platforms of the data needed to run the challenge — such as your name, email and activity or distance data. We are not responsible for the availability, accuracy or acts of third-party platforms.

Leaderboards. Unless you tell us otherwise, your chosen display name and progress may appear on a leaderboard visible to other participants.

D. Conduct & fair play

You agree to log only genuine activity that you have actually completed. We may correct or remove entries that are inaccurate, automated or fraudulent, and may remove a participant who does so, without a refund. Where a challenge has community channels, you agree to behave respectfully towards other participants.

E. Health & safety

You are responsible for taking part safely: for warming up, exercising within your limits and stopping if you feel unwell; for obeying the Highway Code, access rights and any local rules where you exercise; and for deciding, with medical advice where appropriate, that the activity is suitable for you. We do not supervise your activity and, except for any liability that cannot be excluded by law, we are not responsible for injury, illness or loss you suffer while taking part.

F. General

Intellectual property. The challenge name, materials and content are ours or our licensors’ and are provided for your personal use only.

Data protection & marketing. We process your personal data in accordance with the UK GDPR, the Data Protection Act 2018 and our Privacy Policy. Where you consent, we send challenge updates and marketing by email through our email provider; you can unsubscribe at any time.

Liability. Except for liability that cannot be excluded by law, our total liability in connection with a challenge is limited to the entry fee you have paid to us (if any). Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under Scots law.

Governing law. These terms are governed by Scots law, and any dispute is subject to the exclusive jurisdiction of the courts of Scotland.